Reference

What You Agree To When You Use vip3er

These terms set the rules for every account opened on vip3er, including how deposits through DANA, OVO, and GoPay are handled, what conduct we expect, and how we resolve disputes.

Applies to all account typesCovers DANA, OVO, GoPay depositsJurisdiction-dependent accessSubject to change with noticeIndonesia-region specific rules

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What These Terms Actually Cover

vip3er Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on vip3er, you confirm that you have read, understood, and accepted everything in these terms. That includes rules around account registration, wallet linking, and how we process deposits made through DANA, OVO, and GoPay. Each of those payment rails carries its own

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processing flow — DANA transfers clear once your PIN confirmation is received, OVO routes through your registered mobile number, and GoPay settles against your linked account balance. If any step fails, the funds remain in your wallet and we log the attempt for review. These terms
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also cover how your account may be suspended if activity breaches our conduct policy, how you can request account closure, and what happens to any pending wallet balance during that process. Availability of all services depends on local law and the eligible regions where vip3er operates.
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We may update these terms when regulatory or operational conditions change — we will notify you through your registered account contact before any material change takes effect. Continuing to use the platform after notice counts as acceptance.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS HELP CHANNELS

How to Reach Us About These Terms

If any clause in these terms is unclear, or if you believe your account has been affected by an error in how the terms were applied, contact our support team directly. We handle terms-related queries through live chat, email, and in-app messaging — players in Depok and across Indonesia reach our team without needing to call a phone line. We review all formal term disputes within the timeframe stated in the dispute resolution clause.

Team online

Live Chat

Access live chat from your account dashboard at any time to raise a question about how a specific term applies to your situation.

Email Support

Send a detailed message to our support address for formal term queries. Include your account ID and the clause you are asking about.

In-App Messaging

Use the message function inside the vip3er mobile interface to flag a terms concern while you are actively using your account on any device.

HOW WE HANDLE ACCOUNTS

Account Security, Data and Your Rights

Our terms are not just a compliance document — they describe how we actively protect your account. We use SSL encryption across all account sessions, and wallet data from DANA, OVO, and GoPay is never stored on our servers beyond the minimum needed to verify a transaction. You can request a full account data summary at any time through your profile settings. If you want to update your registered details or close your account, the process is outlined in section eight of these terms.

Data Retention

We retain only the minimum account data required by our operational obligations. You can request a summary of what we hold through your account settings panel.

Wallet Security

Payment data from DANA, OVO, and GoPay passes through encrypted channels and is not stored after the transaction is confirmed and logged.

Account Changes

To update your registered name, contact number, or linked wallet, submit a verified request via live chat. Changes are confirmed within the period stated in your account terms.

Dispute Resolution

If you disagree with how a term was applied to your account, raise it in writing via email. We respond with a formal position before any enforcement action is finalised.

Questions About vip3er Terms and Conditions

The questions below cover what our account terms mean in practice — from how they apply to wallet use to what your options are if something goes wrong. Each answer reflects the current version of our terms.

The core terms apply equally to all accounts. Wallet-specific processing steps — like how DANA PIN confirmation works versus GoPay balance settlement — are described in the payment section of these terms.

We will notify you through your registered contact before any material change takes effect. Continued use of the platform after that notice counts as your acceptance of the updated terms.

Any confirmed wallet balance present at the time of suspension is held and reviewed as part of the account investigation. The resolution process and timeline are set out in the suspension clause of these terms.

Send a written dispute to our email support channel. Include your account ID and the specific clause you believe was misapplied. We issue a formal written response before taking any further action on your account.

Access to vip3er and the application of these terms depends on local law and the eligible regions where the platform operates. If access is restricted in your region, these terms explain the basis for that restriction.

Go to your profile settings and use the data summary request function. We compile the information held against your account and deliver it through your registered contact within the period stated in the terms.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree To When You Use vip3er

How to Reach Us About These Terms

Live Chat

Email Support

In-App Messaging

Account Security, Data and Your Rights

Data Retention

Wallet Security

Account Changes

Dispute Resolution

Questions About vip3er Terms and Conditions

01 Do these terms apply differently based on which wallet I use — DANA, OVO, or GoPay?

02 Can vip3er change these terms without telling me first?

03 What happens to my wallet balance if my account is suspended?

04 How do I formally dispute how a term was applied to my account?

05 Are these terms the same for all regions of Indonesia?

06 How do I request a copy of the data vip3er holds on my account?

Terms & Conditions

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