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What You Agree To When You Use vip3er

These legal terms set out how your account works, what data we hold, and how we handle wallet activity through DANA, OVO, and GoPay. Access to vip3er depends on local law and is available only where permitted in your region.

Jurisdiction-dependent accessDANA, OVO, GoPay wallet scopeAccount data retention policyUser rights and contact pathsCookie and session handling
vip3er What You Agree To When You Use vip3er
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Account

Account security and data handling are not afterthoughts here. Every login session is protected with OTP verification sent to your registered mobile number. Session tokens expire automatically after a period of inactivity, reducing risk if you step away from an open browser. We keep your data only as long as the account remains active or as required by applicable retention obligations.

Cookie Handling

We use session and preference cookies to keep your account state intact across pages. You can review and clear cookie preferences from your browser settings at any time without losing saved account data.

Data Retention

Transaction records tied to DANA, OVO, and GoPay deposits are retained for the period required under applicable data obligations. You may request a summary of what we hold by contacting support directly.

Account Access Control

OTP verification is required for every new device login. If you suspect unauthorised access, use the Account Lock option in your dashboard immediately, then contact support to begin a formal review.

Requesting Changes

To update personal details, correct a wallet name mismatch, or request account deletion, submit the request through live chat or email with your account ID and the specific change needed.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to request a copy of the data we hold, or need to dispute a transaction tied to your DANA, OVO, or GoPay wallet, our support team handles legal enquiries through the channels below. Response times vary by channel and query complexity.

Live Chat Start a live chat session from any page inside your account. Legal queries are flagged to the account team for a detailed written response rather than a quick script reply.
Email Support Send your legal request, data access query, or wallet dispute to our support email. Include your registered account name and the wallet type — DANA, OVO, or GoPay — for faster routing.
Account Help Centre The Help Centre inside your account dashboard covers data requests, account suspension appeals, and wallet verification steps. Navigate to Account Settings and select Help to begin.

Common Questions About Your Rights and Our Policy

These are the questions we receive most often about account terms, data, and wallet policy. If your question is not covered here, reach out through live chat or email for a direct answer.

Access depends on local law and the region you are in. We serve eligible regions in Indonesia where the service is permitted. If access is restricted in your area, the platform will not allow account creation.

No. The wallet you use must be registered in your own name and match the account name on your vip3er profile. Third-party wallet use may result in a withdrawal hold pending manual verification.

Contact support via live chat or email and ask for a data access request. Include your registered account name. The team will confirm what data is held and how it was collected.

Transaction records and account data are retained for the period required by applicable obligations. After that period, personal data is deleted or anonymised. Contact support to start a formal account closure.

A mismatch between your GoPay account name and your registered profile is the most common reason. Verify that both names are identical and contact support with your account ID to resolve it quickly.

Use the Account Lock option in your dashboard immediately, then contact live chat or email support. Provide your account ID and the device or location you suspect was used without your authorisation.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.